Feedback Survey

General Patient Information

How would you rate our concern for you & your pet’s privacy?OutstandingGoodAdequateNeeds improvementPoorN/A

How often have you visited our practice within the past year?First Visit2-5 VisitsMore then 6

Scheduling Your Appointment

Did you schedule an appointment by phone or did you drop in?Scheduled by PhoneScheduled OnlineDrop In

If you scheduled an appointment, did you have to wait longer than expected?NoYes

Day of Your Appointment

How long did you wait in the reception area beyond your scheduled appointment time?0-5 Minutes5-20 Minutes20-40 MinutesMore then 40 Minutes

How long did you wait in the exam room before the veterinarian appeared?0-5 Minutes5-20 Minutes20-40 MinutesMore then 40 Minutes

The Medical Support Staff

Did the support staff member clearly identify themselves & their qualifications?YesNo

Did the technician/assistant respond to your requests within a reasonable period?YesNo

The Doctor

Were you able to see the veterinarian of your choice?YesNo

Did you feel that your veterinarian spent an adequate amount of time with you?YesNo

What would describe the demeanor of your veterinarian?Attentive ConcernedDistractedRushed Inconsiderate

Did you feel that your veterinarian’s examination was thorough?YesNo

Were your questions answered to your satisfaction?YesNo

Would you recommend this facility and its staff to your family and friends?YesNo

Additional Feedback

Please list any areas in which our service could be improved...

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